Remote Support

What do you do when your PC and/or printer fail? Aside from throw it out the window.

If you have someone technically competent nearby they can come over and help, or talk you through it. 

But. What if there was a way they could help from the other side of the world?

There is.

Teamviewer (https://www.teamviewer.com/en/) is a free to use tool that will enable someone to log onto your PC from wherever they are and help.

If your PC is not starting or won’t load Windows/Mac/Linux they won’t be able to log in, but for all other problems this could be a useful tool. The person of competence can log in, sort your problem out, make sure it works, then log off. 

How does it work?

After opening Teamviewer, you’ll see the box below:

You give your ID and password to the other person, they’ll connect and once you say yes, they’ll have access. When they’ve finished, close Teamviewer down and the connection is cut. 

No one can get control of your PC unless Teamviewer is running on your side (make sure it doesn’t start every time you start windows - untick the box you see on the bottom left of the screen), while the password changes every time you start it or the PC.

It will ask you if  you want to buy it, like them on facebook, or do nothing, and if you select nothing, will thank you for not abusing the terms of use of the software.

It’s a good piece of software if you do not have any local support. 

Enjoy.