Names Are Important
Picture Credit: AI Last week I had a great time working with a terrific bunch of folk from the NHS hoping to become accredited workplace mediators. To deeply embed the learning, the six-day course ended with three days of assessed role-play where they could practice their skills before being let loose on proper cases. It’s an excellent way to learn, and despite initial nerves, it wasn’t long before they embodied whatever part they’d taken on. I saw some Oscar-winning performances! One of the essential parts was the aggrieved employee, and it was fascinating to observe the real-life learning they got from mock scenarios. A particular learning point was how important it is to remember people’s names. When a mediator got the name of the aggrieved party wrong several times, they got the full force of their feelings.. . ‘you don’t care about me... you don’t even know my name.’ Names are important, and it’s a thread I follow in ‘A Sense of Identity’, the recent novel I’ve started writing. ...